Overview
Sum & Difference respects the privacy of clients, prospective clients, and site visitors. This policy explains what information is collected, why it is needed, how it may be shared, and the choices available to you.
Questions or privacy requests may be sent to hello@sumanddifference.com.
Information collected
Information you provide
When you use a project or submission form, we may collect your name, email address, artist or project name, song information, track count, project status, goals, concerns, requested timeline, and links to audio or files. We also retain information you provide through email or other direct communication.
Transaction information
Payments for services are processed by Square. Sum & Difference may receive transaction details such as your name, email address, purchased service, amount, and payment status, but does not receive or store your full payment-card number. Shop purchases are completed through Etsy and are also subject to Etsy's policies.
Technical information
The site and its service providers may automatically record limited technical information, such as IP address, browser type, referring page, access time, and security or error logs. This information supports site delivery, reliability, and fraud prevention.
How information is used
Information may be used to:
- Respond to inquiries and determine project fit, scope, price, and scheduling.
- Provide mix diagnostics, online mixing, support, revisions, and final deliverables.
- Match a submission to a Square payment and maintain transaction records.
- Resolve technical, service, payment, or customer-support concerns.
- Protect the site, clients, and business from misuse, fraud, or security incidents.
- Meet accounting, tax, legal, and contractual obligations.
Form submissions and client email addresses are not added to a marketing list without separate consent. Sum & Difference does not sell or rent personal information.
Audio and project files
Private audio, session files, reference tracks, notes, and project links are used only to evaluate an inquiry, perform the requested service, communicate with you, and maintain necessary project records. They are not published, used in a portfolio, or shared for promotional purposes without your written permission.
You are responsible for choosing appropriate sharing settings and for providing links that Sum & Difference is authorized to access. Do not submit passwords, government identification, payment-card details, or other unnecessary sensitive information through website forms.
Retention and security
Online Mixing project files are generally retained for 90 days after final approval. Audio and files for other services are retained only as long as reasonably necessary to complete the work, provide follow-up support, resolve disputes, and maintain appropriate business records. Clients should keep their own permanent backups.
Contact, transaction, and business records may be retained for accounting, tax, fraud-prevention, contractual, or legal purposes. Third-party providers may retain information according to their own policies.
Reasonable administrative and technical safeguards are used, but no website, email system, cloud service, or transmission method can be guaranteed completely secure.
Your choices and rights
You may request access to, correction of, or deletion of personal information held directly by Sum & Difference by emailing hello@sumanddifference.com. Requests may require identity verification and may be limited when information must be retained for legal, accounting, fraud-prevention, or contractual reasons.
You may also contact Square, Etsy, Formspree, or another provider directly regarding information controlled by that provider.
Children and policy changes
This site and its services are not directed to children under 13, and Sum & Difference does not knowingly collect personal information from children under 13.
This policy may be updated as the site, services, or legal requirements change. The current effective date will always appear at the top of this page.